Draft policy - proposed terms, not yet in effect. This demo store is in test mode.

Customer Protection

Omnistu Superstore Refund & Replacement Policy

Direct Manufacturer & Fulfiller Standard • 100% Risk-Free Guarantee for Defective or Lost Goods

If your item arrives broken, defective, or goes missing in transit, you are 100% covered for an immediate free replacement or refund.

1. Eligible Conditions for 100% Free Replacement or Refund

Fulfillers approve instant claims under the following circumstances:

Damaged or Defective on Arrival: If an electronic item fails to power on, jewelry/watch crystal is damaged, or garments have torn stitching upon unboxing, report it within 7 calendar days of confirmed delivery with clear photos or a short video clip showing the defect.
Incorrect Item / Wrong Size Dispatched: If the manufacturer inadvertently dispatched a product or variant different from your confirmed order, an immediate correct replacement is dispatched at zero cost.
Lost in Transit: If carrier tracking shows no movement for more than 30 consecutive days (or package is declared officially lost by the carrier), we issue an automatic 100% refund or expedited reshipment.

Gourmet Indian Food & Botanicals: (Saffron, Vedic Ghee, Heritage Teas, Mango Puree). In accordance with international and domestic food safety regulations, consumable grocery products cannot be returned once the protective seal is broken. If damaged during transit, full refunds or replacements are granted upon photo submission of the parcel.

Locate your Order ID (from your confirmation email) and checkout email.
Open the automated assistant widget on the bottom right or use the contact form at /contact.
Provide a concise description of the issue along with a photo/video attachment.
Our automated claim system relays the evidence directly to the fulfilling supplier API; valid claims are typically approved within 24 to 48 business hours.